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Frequently Asked Questions

Submit a Ticket

To open a new support ticket, just log in to your dashboard at https://app.jepto.com and click the chat widget in the lower right corner. This is available from any page in the App.

Type your message (you can attach files via the paper clip icon) and press enter (or click on the airplane icon) to send. You’ll be notified by email when replies are posted to your ticket.

Important

If you don’t see the support icon it might be because you have an AdBlocker running. We’ve also observed that certain VPN services can interfere with the live chat feature. If you are experiencing issues with live chat, try enabling “Don’t run on pages on this domain” in your Ad blocker or disabling your VPN.

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See all categories

Frequently Asked Questions

To open a new support ticket, just log in to your dashboard at https://app.jepto.com and click the chat widget in the lower right corner. This is available from any page in the App.

Type your message (you can attach files via the paper clip icon) and press enter (or click on the airplane icon) to send. You’ll be notified by email when replies are posted to your ticket.

Important

If you don’t see the support icon it might be because you have an AdBlocker running. We’ve also observed that certain VPN services can interfere with the live chat feature. If you are experiencing issues with live chat, try enabling “Don’t run on pages on this domain” in your Ad blocker or disabling your VPN.