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Reviews

Removed Reviews

In order to document reviews that have been removed from your profiles, you must create the Automation Job - Automation: Google Review Change History.

Please see here to learn more about Automation Jobs and what they can do.

When this Automation Job is active, it will create an Insight and display a list of the removed reviews on this page.

Reasons for removal

Google may remove a review from a business profile for various reasons, and the exact cause can vary. Here are some common reasons why Google might remove a review:

  1. Violation of Google's Review Policies: If a review violates Google's review policies, such as containing hate speech, profanity, false information, or personal attacks, Google may remove it.
  2. Spam and Fake Reviews: Google has systems in place to detect and remove fake reviews and spammy content. If a review is deemed to be fake or spam, it will likely be removed.
  3. Conflict of Interest: If a reviewer has a conflict of interest with the business they are reviewing, such as being an employee or a direct competitor, Google may remove the review.
  4. Inappropriate Content: Reviews that contain inappropriate content, like sexually explicit material or illegal activities, may be taken down.
  5. Review Not Relevant to the Business: Reviews should pertain to the specific business and its services. If a review is about an unrelated topic or another business, it might be removed.
  6. Duplicate Reviews: Google may remove duplicate reviews from the same user or substantially similar reviews.
  7. Non-Genuine Reviews: Reviews that are not based on a genuine experience with the business, but rather are fabricated or paid for, can be removed.
  8. Reviews by Minors: Google's policies state that reviewers should be at least 13 years old. Reviews by underage users may be removed.
  9. Reviews without Sufficient Detail: Reviews that lack substance or meaningful information may be removed, as Google encourages reviewers to provide helpful feedback.
  10. Legal Issues: In cases where a review violates local laws or regulations, or if there are legal concerns related to the review, Google may remove it.

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