Security

Dale McGeorge, Security Lead, is responsible for security at Jepto Pty Ltd.

Email security@jepto.com with security questions, vendor security questionnaires or to report a security issue.

Jepto complies with CSA STAR Level 1. We completed the Cloud Security Alliance Consensus Assessments Initiative Questionnaire (CAIQ), which documents our security controls against the CSA Cloud Controls Matrix.

Jepto follows the Google API Services User Data Policy for the Google data you connect.

For personal data covered by the GDPR, our Data Protection Addendum (https://static.jepto.com/legal/Jepto-GDPR-Addendum.pdf) forms part of our Terms of Service.

Jepto runs on Amazon Web Services and is an AWS Partner and a Google Cloud Partner. Data is processed on servers located in the United States and Australia. Our data warehouse product stores marketing data in Google BigQuery.

• Data is encrypted in transit using TLS.

• Passwords are stored encrypted, never in plain text.

• Firewalls and network controls restrict access to our systems.

• Security metadata such as IP addresses is kept for up to three years to prevent fraud and abuse. Data that can no longer be retained is erased, generally within one month.

Only employees, contractors and service providers with a business need can access personal data. They act on our instructions and are bound by confidentiality. Service providers may use shared data only for the task we hired them for.

Jepto does not use your content to train its own foundation models. AI features run only when you or someone on your account uses them, and only the data needed for that request is sent to our AI providers, such as AWS Bedrock.

Jepto staff do not routinely read your prompts or AI outputs. See our AI Policy (https://www.jepto.com/ai-policy) for details.

We have procedures for handling any suspected personal data breach. If a breach affects you, we will notify you and any applicable regulator as the law requires.

If you think you have found a security issue in Jepto, email security@jepto.com with the steps to reproduce it.

Please give us reasonable time to fix the issue before you disclose it publicly, and do not access or change data that isn't yours.

Read this page together with our Privacy Policy (https://www.jepto.com/privacy), Terms of Service (https://www.jepto.com/terms) and AI Policy (https://www.jepto.com/ai-policy).

Last updated 9 November 2026.